Frequently Asked Questions

Payment Options

We want you to feel safe when shopping with us. Our payment gateway supports multiple payment methods, including debit and credit cards, Apple Pay and Google Pay, making it safe and convenient for customer to pay using their devices.

Deliveries

No, we do not deliver outside the borders of South Africa.

All our orders are delivered at a flat rate of R99 per order and delivered in 3-5 working days. 

Yes, you are welcome to collect your order from us directly with prior arrangement.  Please contact us at sales@faraocollection.co.za to arrange a collection.

Returns

You may exchange any products purchased from us in their new, unopened condition within 7 days of delivery for a different item of the same price, or a full refund.  Please read more about our returns policy here

Products

Q1: Do Farao Collection home diffusers last long?

A1: Yes! Our luxury home diffusers are designed to provide long‑lasting fragrance that can fill your space for weeks. Each 50 ml diffuser last up to 12 weeks and is crafted with premium oils to ensure consistent scent and maximum value.

Q2: Are your car perfumes refillable?
A2: Our car perfumes are made for convenience and freshness. While they are not refillable, they are affordable and easy to replace, giving you the flexibility to enjoy different scents whenever you like.

Q3: What makes Farao Collection home diffusers and car perfumes different?
A3: Unlike mass‑produced options, our handcrafted home diffusers use premium fragrance oils and elegant designs. They combine affordability with luxury, making them perfect for elevating your home atmosphere. At Farao Collection, quality and longevity are at the heart of every fragrance we create. All our home diffusers and car perfumes undergo a lengthy maturation process before they are ready for packaging and sales. This careful aging period allows the fragrance oils to fully develop, blend, and stabilize, ensuring a rich, lasting scent experience for your home or car.

By the time our products reach you, they have been perfected to deliver premium fragrance performance, with every note balanced for maximum impact and enjoyment.

Q4: Are your bath salts and bath bombs safe for skin?

A4: Yes, absolutely. Our bath salts and bath bombs are carefully crafted with skin‑safe, soothing ingredients designed to relax your body and mind. Each formula is enriched to leave your skin feeling soft, refreshed, and nourished, while providing a luxurious spa‑like experience at home.

We take pride in using only natural, wholesome ingredients such as essential oils, dried rose petals, pure lavender buds, raw oats, and supreme honey. Importantly, we do not use any harmful additives like dyes or artificial coloring in our bath salts. This ensures that our products remain gentle on skin while delivering the full benefits of natural minerals and aromatherapy.

Q5: Do you offer bundle deals on home diffusers?

A5: Yes! At Farao Collection, we love rewarding our fragrance lovers. Right now, when you buy two home diffusers, you’ll receive a FREE car perfume of your choice. It’s the perfect way to enjoy our premium fragrances both at home and on the go.

To stay updated on flash sales, seasonal promotions, and upcoming bundle deals, make sure you follow our social media pages. That way, you’ll never miss out on exclusive offers designed to bring luxury scents into every space of your life.

Q6: Are your home diffusers refillable?

A6: Our Farao Collection home diffusers are designed for convenience, freshness, and affordability. While they are not refillable, they only come in 50ml and are easy to replace, giving you the flexibility to enjoy a variety of premium fragrance options whenever you like. This makes it simple to switch between scents and keep your space feeling fresh and inviting.